Depending on how you use our website, we may collect the following types of information:

• Personal information: such as your name, email address, phone number, and other details you voluntarily provide through registration or contact forms.
• Account and educational information: such as account details, course registrations, learning progress, and related activity where these features are available.
• Communication information: including the content of messages or inquiries you send to us.
• Technical information: such as your IP address, browser type, device information, pages visited, and general website usage data, where collected by our website or its services.

We aim to collect only information that is relevant to the operation of our website, educational services, and communications.

Information collected through the website may be used to:

• Create and manage user accounts.
• Provide access to courses, educational resources, and related services.
• Respond to inquiries, requests, and support messages.
• Send relevant administrative or service-related communications.
• Maintain website functionality, security, and performance.
• Understand website usage and improve our content and services, where analytics tools are used.
• Meet applicable legal obligations and protect our legitimate rights.

We do not intend to use personal information for purposes that are incompatible with the purpose for which it was collected.

Our website may use cookies and similar technologies to support essential functionality, remember preferences, maintain sessions, and understand how visitors interact with the website.

Third-party services, such as analytics tools or embedded content providers, may also use cookies or similar technologies according to their own privacy policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

If you create an account or enroll in educational activities through our website, information associated with your account may be processed to provide access to relevant learning services and maintain your learning records.

Please keep your login credentials confidential and notify us if you believe your account has been accessed without authorization.

We do not intend to sell your personal information. Information may be shared when reasonably necessary in the following circumstances:

• Service providers: with providers that help operate, host, secure, or maintain our website and related services.
• Website functionality: with third-party platforms or tools that you choose to use through the website.
• Legal requirements: when disclosure is required by applicable law or a valid legal process.
• Protection and security: where disclosure is reasonably necessary to protect the rights, safety, or security of ESSCEM, our users, or others.

Where third-party services process information, their own terms and privacy policies may also apply.

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, online platform, or method of electronic transmission can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted over the internet.

We may retain personal information for as long as necessary to provide our services, maintain account and educational records, respond to inquiries, meet applicable legal requirements, resolve disputes, and enforce relevant agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Subject to applicable laws and the circumstances of your request, you may contact us to:

• Ask what personal information we may hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where appropriate.
• Raise concerns about how your information is being used.
• Withdraw consent where processing is based on consent and withdrawal is applicable.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or for legitimate operational purposes.

Our website may contain links to third-party websites, social media platforms, or external services. ESSCEM does not control the privacy practices or content of those external services.

We encourage you to review the applicable privacy policies before submitting personal information to third-party websites or platforms.

Our website and educational content are intended for users who can appropriately access our services. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

Depending on the hosting infrastructure and third-party services used by our website, information may be processed or stored in countries other than the country in which you are located. Where applicable, we will seek to handle such processing in accordance with relevant legal requirements.

We may update this Privacy Policy from time to time to reflect changes in our website, services, or applicable requirements. Any revised version will be published on this page with an updated revision date.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you can contact ESSCEM using the details below.

When contacting us about a privacy-related matter, please use “Privacy Policy Request” as the subject of your email where appropriate.